Audience: People
Simple &
Transparent
Bureaucracy and creativity aren’t exactly a dream team, and keeping the insidious creep of complexity out of an ever-expanding business can’t be left to chance.
Frankly has always been known for straightforward thinking and acting, and we’re determined not to lose that.
As we expand both in number and clientele this way of working will be challenged, but we pledge to ensure that every one of us feels empowered and free to be the best version of ourselves.
To this end we have a structure for onboarding and knowledge sharing about our clients, clear guidance for navigating Frankly systems, and a weekly company-wide meeting with a short, sharp format to keep everyone energised.
On top of this, regular, engaging sessions based around the Frankly Love Letter – our company principles to ensure we get the best and bring out the best – will give everyone the chance to share experiences, support each other and have their voices heard.
Learn about our other commitments
Act Responsibly
Responsibility is a virtue, not a burden. We already see ourselves as people of good behaviour, but improvements are still possible.
Always Agile
In order to deliver – and more – on our promises to clients, we need an agile and well-structured approach to creative problem-solving.
From Clients to Ambassadors
Working collaboratively and openly with clients is a big thing for us. In a survey among clients of digital agencies, Frankly came top with a customer satisfaction rating of 88%.
Healthy Business
Question: Is a healthy business a business that prioritises ethical practices? A business that operates efficiently and transparently and values customer service? A profitable business?
Healthy People
For an inclusive work environment to, well, work, you need your people to feel respected, valued and taken care of – wherever they’re based. In other words, you need healthy people.
As One Frankly
There’s no denying it; we want to be one of the best damn places to work. And that goes for everyone – employees, freelancers, contract workers, etc.
Personal Development
Imposter syndrome has no place at Frankly. If your work doesn’t feel easy, that’s the sweet spot.
Truly Global
We are a diverse bunch, with 18 languages and 19 nationalities already bringing their numerous skills and unique abilities to the table.