In order to deliver – and more – on our promises to clients, we need an agile and well-structured approach to creative problem-solving. The basic equation by which we work is:
Define (the problem) -> Design (the solution) -> Deliver (the product) -> repeat
Beautiful, right? It works because paddling away beneath the surface are the guidelines:
- Run all projects with a clear scope
- Divide projects into short sprints with clear and tangible goals
- Deliver to keep up the momentum and ensure client engagement
- Provide all clients with a monthly account report
- Run test cases and QA on all projects
- Be great at client debriefs to ensure we stay in sync with expectations.
By always staying agile, we ensure we always deliver.
Learn about our other commitments
Responsibility is a virtue, not a burden. We already see ourselves as people of good behaviour, but improvements are still possible.
From Clients to Partners
Working collaboratively and openly with clients is a big thing for us. In a survey among clients of digital agencies, Frankly came top with a customer satisfaction rating of 88%.
Question: Is a healthy business a business that prioritises ethical practices? A business that operates efficiently and transparently and values customer service? A profitable business?
For an inclusive work environment to, well, work, you need your people to feel respected, valued and taken care of – wherever they’re based. In other words, you need healthy people.
As One Frankly
There’s no denying it; we want to be one of the best damn places to work. And that goes for everyone – employees, freelancers, contract workers, etc.
Imposter syndrome has no place at Frankly. If your work doesn’t feel easy, that’s the sweet spot.
Simple & Transparent
Bureaucracy and creativity aren’t exactly a dream team, and keeping the insidious creep of complexity out of an ever-expanding business can’t be left to chance.
We are a diverse bunch, with 18 languages and 19 nationalities already bringing their numerous skills and unique abilities to the table.