Audience: Clients
From Clients
to Ambassadors
Working collaboratively and openly with clients is a big thing for us.
In a survey among clients of digital agencies, Frankly came top with a customer satisfaction rating of 88%. Once a client joins Frankly, they stay with Frankly! And we often end up working with other teams in other areas of the same business.
We don’t take any of this for granted – resting on laurels isn’t our bag. Instead, under the leadership of our Client Expert, we constantly work on optimising internal best practices to ensure clear and high-quality deliverables, processes and collaboration.
Through all this, our aim is for our clients to become our partners and ambassadors, staying as loyal to us as we are to them.
Learn about our other commitments
Act Responsibly
Responsibility is a virtue, not a burden. We already see ourselves as people of good behaviour, but improvements are still possible.
Always Agile
In order to deliver – and more – on our promises to clients, we need an agile and well-structured approach to creative problem-solving.
Healthy Business
Question: Is a healthy business a business that prioritises ethical practices? A business that operates efficiently and transparently and values customer service? A profitable business?
Healthy People
For an inclusive work environment to, well, work, you need your people to feel respected, valued and taken care of – wherever they’re based. In other words, you need healthy people.
As One Frankly
There’s no denying it; we want to be one of the best damn places to work. And that goes for everyone – employees, freelancers, contract workers, etc.
Personal Development
Imposter syndrome has no place at Frankly. If your work doesn’t feel easy, that’s the sweet spot.
Simple & Transparent
Bureaucracy and creativity aren’t exactly a dream team, and keeping the insidious creep of complexity out of an ever-expanding business can’t be left to chance.
Truly Global
We are a diverse bunch, with 18 languages and 19 nationalities already bringing their numerous skills and unique abilities to the table.