Sea lion holding a desktop computer



Are you our new

IT Operations Manager?


As IT Operations Manager, you will be the primary responsible party for our IT infrastructure, together with our CTO. This means that you will be able to propose, plan, and execute internal IT projects to improve the company’s performance and efficiency.

Most of our infrastructure is hosted in the cloud, although you might find some on-site resources that you will also need to manage. A few examples are our meeting rooms, our HQ network and Wi-Fi, a NAS storage and backup solution, and some virtual machines running in a physical server.


At Frankly we offer a diverse variety of creative services to our customers, and one of them is web development and hosting. Because of this, you will also be responsible for handling customer support requests together with a colleague, ensuring that they are escalated to the corresponding team, and handled accordingly.


The key to thriving at Frankly is a perfect balance between technical and people skills. Interacting with and helping people is a big part of this role, and we hope that you are just as passionate as we are about making other people’s day better!



If this sounds like something for you, here are some more details about the skills and experience that we are looking for:


You must have experience working with:
  • Apple Business Manager
  • Atlassian
                 —  Atlassian Access
                 —  Confluence
                 —  Jira Service Management
                 —  Jira Software
  • Box
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Defender
  • Microsoft Exchange
  • Microsoft Intune (mainly macOS and iOS, as well as some few Windows and Android devices)
  • Microsoft Power BI (Pro)
  • Slack


In addition to that, we are looking for someone that is:
  • Great at project management
  • Innovative and always stays up to date with the latest technology trends
  • Loves working in IT and is not scared of trying new things
  • Passionate about customer support


Experience with the following would be a plus:
  • 1Password
  • Barco Clickshare
  • HiBob (HRMS)
  • Cloudflare
  • Cybersecurity Training and Phishing Simulation
  • Drupal
  • Figma
  • Litmos
  • Meraki
  • MySQL
  • Plesk
  • Synology NAS
  • Timelog (Time tracking system)
  • Virtualisation and cloud infrastructure
  • WordPress
  • Zero Trust solutions

Frankly Offers


As IT Operations manager at Frankly, you will have a unique opportunity to develop on multiple levels. You will be part of a dynamic team.


Frankly is a company where social interaction is highly valued, and there is always room for a chat over the coffee machine. The environment is open and inclusive, and there is a great sense of pride among the employees in being one of 'the Franklies'.


Frankly focuses on creating a good and inclusive work environment, which is also reflected in the employees' high commitment, as they are willing to go the extra mile when necessary. The flexibility is mutual, hence there is a strong focus on work-life balance.


Frankly is proud to be an equal opportunities employer. We work with the best people, full stop. Gender identity, race, colour, religion, sex, nationality, sexual orientation, age, disability, etc, do not come into it.

About Frankly


Frankly is a digital agency founded in 2006. They assist a wide portfolio of both national and international companies with the development and implementation of web solutions, campaigns, etc. The agency has successfully positioned a large number of companies across various communication channels, thereby strengthening their digital presence and brand value.


Frankly's clients come from a range of different sectors such as the energy sector, FMCG industry, pharmaceutical industry, and finance and consulting sectors. The culture at Frankly is informal, playful, and creative. Being part of Frankly means room for creative expression and collaboration with some of the best people in the industry, where Frankly leads the way in their field.

Apply for the Position


If you think that you would be a good fit for this role, don’t hesitate to reach out!


We would love to have a coffee or tea with you while we have a chat.

To apply, please submit your job application (CV + Cover Letter) through:

Frankly Employment